Review policy

The Hague, June 2025

GDPR | Ad Hoc Data

Introduction
This review policy provides clear guidelines for the collection, publication, and management of customer reviews regarding our services, both on the Ad Hoc Data platform and on external review websites. Our goal is to facilitate honest and transparent feedback, enabling future customers to make well-informed decisions.
By leaving a review on our platform or on external websites, you agree to this policy and to the processing of your personal data in accordance with our privacy policy. We appreciate all feedback and strive for an open, reliable environment in which customers can share their experiences.

Collection of customer review
- Active collection: After using a service, we may contact customers by email to invite them to leave a review. We encourage customers to share both positive and negative experiences to provide a balanced picture of our services.
- Passive collection: Customers also have the option to post reviews on our platform or on external review websites on their own initiative. We encourage the sharing of genuine experiences, positive or negative, so that new customers receive an honest and reliable impression.

Publication of customer reviews
- Publication on our own platform: We may publish received reviews on the relevant product or service pages, regardless of the content (positive or negative). However, we reserve the right to remove reviews if they are offensive, discriminatory, unlawful, or otherwise in violation of this policy. See section 3 for further details.
- Publication on external platforms: Customers may choose to post reviews on external websites such as Google or Trustpilot. Although we have no direct influence over these reviews, we encourage the provision of honest and constructive feedback. Both customers and external platforms must comply with applicable laws and regulations. If necessary, we will take appropriate steps to have reviews that violate regulations removed. See sections 3 and 7 for more information.

Reviews on our own platform
To ensure the reliability of reviews, we use a verification process. Customers who post a review may be asked to confirm their identity, for example by providing proof of purchase or login details. In this way, we ensure that only authentic experiences are shared.
We attach great importance to transparency and respond professionally to all reviews, both positive and negative. In the case of complaints or negative experiences, we conduct an internal evaluation to investigate the situation and implement appropriate improvements. For further questions or assistance, you can contact our customer service at [email protected].
In addition, we analyze and monitor received feedback to continuously improve our services and to identify and resolve potential issues in a timely manner.

Reviews on external websites
We actively monitor customer reviews on external platforms such as Google and Trustpilot to ensure a reliable and representative picture of our services. In the case of negative reviews based on a legitimate experience, we recognize these as valuable feedback and, if necessary, respond publicly to offer clarification or solutions.
For reviews that are misleading or factually incorrect, not from actual customers, or in violation of regulations, we take appropriate action. For example, we may contact the reviewer or submit a removal request to the relevant platform, supported by relevant evidence.

Confidentiality and data protection
We apply strict guidelines for the protection of personal data in accordance with our privacy policy and applicable legislation. Customers have the option to post reviews anonymously. In such cases, we only publish non-identifiable information. If there are doubts about the authenticity of anonymous reviews, we reserve the right to remove them.
Customers can at any time request the removal of their personal data from a review by contacting our customer service, who will then take appropriate measures.

Context and legal background
Posting reviews about products and services must be done authentically and transparently. It is prohibited to post reviews without proper verification of authenticity. This policy is designed to prevent deception through false positive reviews or unfounded negative reviews.
Our procedures comply with Directive 2005/29/EC of the European Parliament and of the Council concerning unfair commercial practices. Further information is available through official sources such as Directive 2005/29/EC and associated guidelines.

Amendments to the review policy
Ad Hoc Data reserves the right to amend this policy. Any changes will take effect from the moment they are published on our website.